Yes all our products are 100% genuine.
We strive to try and display the colors of the product as accurate as possible on our website. However, we cannot give you a 100% guarantee that the colors of the product will match the colors viewed on an electronic device. Take note that sight variations may occur.
Though our products are 100% genuine we can not guarantee the colors & embellishments, because it depends on the way one handles the product & takes care of washing instructions.
All the products are quality checked, but if the product gets damaged in shipping you can return the product and you will get the refund. Unfortunately we do not refund for any dislikes. We recommend you buy the product only if you like it.
For shipping we are dependent on third party i.e. our shipping partners (courier company). We ship only through reputed courier companies.
Shipping Charges as applicable at the time of checkout.
Orders are shipped within 1-3 working days from the date of receipt. It takes 2-7 working days to deliver within India (delivery to metro cities are faster) & 10-15 working days outside India after the order is shipped.
Yes, we ship worldwide!
All the products are quality checked and come in a tamper proof packaging – please do not accept the delivery if you notice that the package is tampered or damaged – in such events we request you to take the photos of the tampered / damaged area, do not sign acceptance of the package and return the package back to the carrier. If you accept such a package it will be deemed that the product was received in a good condition.
COD is available within India. For online payments we are using PayU Money as our payment gateway. For buyers outside India or those having International Cards, Paypal is enabled.
Yes! We are using the most trusted SSL certificate for our website so that the online transactions are safe.
There are no charges for Cash on Delivery (COD) & PayU Money payment options. For PayPal payments 8% extra is charged on the cart amount considering the payment gateway charges & currency conversion charges. These charges are non refundable.
No, Return / Exchange are not applicable on product/s purchased in Sale or Offer.
Select a product you wish to buy. Add it to the card. In the checkout section fill the address and other relevant information. Select the payment gateway suitable for you and click ‘Place order’. Its done!
Yes, you will need to create an account as all your order details will be displayed in your account. You will be able to see the order status as well as you can track your order.
You can call, text or whatsapp on +918411849898 for any queries.
Refund (excluding shipping charges) will be initiated within 4-5 banking days from the date of receipt of the product/s in original condition.
To cancel and order or product kindly go to the ‘ORDERS’ option in ‘MY ACCOUNT’ tab and select the relevant option and follow the instructions.
The tracking details will be sent to your by SMS or by email or by both. You can even track your order form ‘orders‘ tab.
Returns / exchange process must be initiated by you within 24 hours after receipt of the product/s, unfortunately we cannot accept refund / exchange after 24 hours. To initiate a return / exchange kindly go to the ‘ORDERS’ option in ‘MY ACCOUNT’ tab and follow the instructions. Please mention the reason of exchange / return. Fashion Casa reserves the right to refuse return or exchange if found not valid, in such cases the relevant reasoning will be provided to you.
Once we confirm the acceptance of return / exchange kindly pack the product/s along with the original packing roll and bubble wrap in Tamper Proof Courier Polybag provided with the original order. We will arrange for the pickup through our courier partners. The courier label will be sent by email which is needed to be printed & pasted on the parcel. Please be available at the time of pickup.